Shipping policy

Shipping Policy

Last updated: March 31, 2026

Thank you for shopping with Dissou. This Shipping Policy explains how we process and deliver orders placed on our website.

Order Processing Time

All orders are processed within 1–3 business days after receiving your order confirmation email.

Once shipped, you will receive a confirmation email with tracking information.

Orders are not processed on:

  • Weekends
  • Public holidays

During high order volume periods, processing times may be slightly delayed. If there is a significant delay, we will notify you via email.

Fulfillment Locations

Orders may be shipped from our international fulfillment centers depending on product availability and warehouse location.

Shipping Locations

We currently ship within the United States only.

We do not ship to:

  • P.O. Boxes
  • APO/FPO addresses

Shipping Rates and Delivery Time

Shipping costs are calculated at checkout.

Standard Shipping

  • Estimated delivery time: 7–12 business days
  • Cost: $9.99
  • Free shipping on orders over $69

Express Shipping

  • Estimated delivery time: 5–7 business days
  • Cost: $19.99

Delivery times are estimates and not guaranteed. Shipping times may vary due to:

  • Carrier delays
  • Weather conditions
  • Peak seasons
  • Incorrect address information
  • Events outside our control

Shipment Confirmation and Tracking

You will receive a shipment confirmation email once your order has shipped.

Tracking information will be provided when available.
Please allow 1–3 business days for tracking updates.
Tracking updates depend on carrier systems and may occasionally be delayed.

Customs, Duties and Taxes

Since we ship within the United States, customers typically do not incur customs duties.
Dissou is not responsible for any unexpected fees imposed by carriers or local regulations.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.
Dissou is not responsible for orders shipped to incorrect addresses provided by customers.

If you notice an address error, contact: support@dissou.com

We cannot guarantee address changes after processing.
If a package is returned due to incorrect address or failed delivery attempts, the customer may be responsible for reshipping costs.

Lost or Damaged Packages

If your package is lost or damaged, contact us within 7 days of delivery.
We will assist you with carrier claims where applicable.

Please include:

  • Order number
  • Description of issue
  • Photos if applicable

Contact: support@dissou.com

Shipping Delays

Dissou is not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Incorrect addresses
  • Peak seasons
  • Natural disasters
  • Events beyond our control

Risk of Loss

Risk of loss transfers to the customer once delivery has been confirmed by the carrier.

Contact Information

If you have questions about shipping contact:

Business Name: Jinjiang District Linli Business Information Service Studio
Business Address: No. 284 Lishu Street, 1st Floor, Suite 347, Jinjiang District, Chengdu, Sichuan 610000, China
Email: support@dissou.com
Customer support response time: 24–48 business hours