Refund policy

Return & Refund Policy

Last updated: March 31, 2026

At Dissou, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Period

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

Return Eligibility

To be eligible for a return:

Item must be unused
Item must be in original condition
Item must include original packaging
Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

Return Process

To start a return:

Contact support@dissou.com
Receive return authorization and instructions
Ship the item to the provided return address
Return inspection completed
Refund issued if approved

Please do not send items back without authorization. Unauthorized returns will not be accepted.

Return Address

We operate multiple fulfillment and return processing warehouses depending on product type and inventory availability. Return instructions and the correct return address will be provided after your return request is approved.

Registered business information for correspondence only:

Business Name: Jinjiang District Linli Business Information Service Studio
Business Address: No. 284 Lishu Street, 1st Floor, Suite 347, Jinjiang District, Chengdu, Sichuan 610000, China

Return locations may vary depending on the warehouse.

Damages and Issues

Please inspect your order upon arrival.
If your item is:

Damaged
Defective
Incorrect

Contact us immediately at: support@dissou.com
We will evaluate the issue and provide a solution as quickly as possible.

Non-returnable Items

The following items cannot be returned:

Perishable goods
Custom or personalized products
Personal care goods
Hazardous materials
Flammable liquids or gases
Gift cards
Final sale items

If you are unsure whether your item qualifies, please contact us.

Order Cancellation

Orders can be canceled within 12 hours of purchase. After this time, orders may already be processed and cannot be canceled.
To request cancellation contact: support@dissou.com as soon as possible.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

Item arrived damaged
Item is defective
Wrong item received

Original shipping costs are non-refundable unless the return is due to our error.
We do not charge restocking fees.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:
Refunds will be issued to your original payment method within 5–10 business days.
Total refund processing time may take 7–15 business days depending on your financial institution.

If more than 15 business days have passed since approval, please contact: support@dissou.com