FAQ

1. Are your bottles sold with alcohol inside?

No. Our bottles are sold as empty decorative or functional bottles. They do not include alcohol, liquor, wine, or any other beverage.

2. What can I use the bottle for?

Our bottles can be used for home bar styling, shelf décor, gifting, collections, display, or storing your preferred non-commercial beverages at home. Please always check the product details for each bottle’s intended use.

3. Are the bottles made of glass?

Most of our bottles are made from glass or glass-like materials, depending on the specific product. Please refer to the product description for material details before placing your order.

4. Will the bottle arrive safely?

Yes. Each bottle is carefully packed with protective materials to help reduce the risk of damage during transit. We take extra care with fragile items so your order can arrive safely and in good condition.

5. What should I do if my bottle arrives damaged?

Please contact us within 48 hours of delivery at support@dissou.com. Include your order number, a brief description of the issue, and clear photos of the damaged item and packaging so we can assist you as quickly as possible.

6. How long does shipping take?

Orders are usually processed within 1–3 business days. Standard U.S. shipping typically takes 7–12 business days after shipment. Delivery times may vary due to carrier delays, weather, holidays, or peak seasons.

7. Do you ship outside the United States?

Currently, Dissou only ships within the United States. We do not offer international shipping at this time.

8. Can I return or exchange my order?

Yes. We accept returns within 30 days of delivery, as long as the item is unused, in its original condition, and returned with its original packaging. Please contact us first before sending anything back, as unauthorized returns may not be accepted.

9. Can I cancel or change my order after placing it?

Please contact us as soon as possible at support@dissou.com. If your order has not yet been processed or shipped, we will do our best to help. Once an order has shipped, we may not be able to cancel or modify it.

10. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Tracking updates may take 1–3 business days to appear after the carrier receives the package.